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Questions we get a lot.

If your question isn't here, we'd genuinely like to hear it — write to us.

Is Aura really free?

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Yes. The free tier includes daily horoscope + affirmation, full natal chart (sun/moon/rising), numerology, dream interpretation, journaling with Aura's reflection, meditation timers, the Tablets of Destiny Sumerian oracle deck (Card of the Day + three-card spreads), compatibility readings, self-discovery quizzes (IQ, values, strengths), and 10 messages per day with Aura, the AI guide. No trial timer. No credit card needed. Premium unlocks unlimited Aura chat, TTS-narrated guided meditations, the Full Tablet 7-card Sumerian-aligned spread, and the 10-card Celtic Cross — one-time payment, yours for life.

Do I need my birth time for astrology?

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Not for your sun sign. Your sun sign is based on your birth date alone and is always correct. For moon sign and rising sign you'll need your birth time and city — you can add those later from the Astrology page. If you don't know your birth time, you can start without it and get it later.

Where did you get your birth time?

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Birth certificates usually include it (the long-form version in the US always does). You can also ask whoever was at your birth — most parents remember 'you were born around sunrise' or similar. Hospital records are another option if you want to be thorough.

Is my journal private?

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Yes. Your journal, dreams, tablet readings, and chats with Aura are visible only to you. They're stored encrypted at rest. We do not use them for training AI models. See our Privacy policy for full details.

Who writes the horoscopes and interpretations?

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Claude Sonnet 4.5 (by Anthropic), wrapped in a specific system prompt that gives Aura her voice — warm, grounded, substance-first. For the Tablets of Destiny she steps aside so NAMZU, the Ancient Reader, can speak through the clay in the voice of the primordial (Enki, Ereshkigal, Inanna, Enkidu). Every reading is generated fresh based on your specific chart and question — nothing is pulled from a static database. For tablet card imagery we use Google's Gemini Nano Banana — each card is painted once and cached forever. For meditation narration on Premium, OpenAI TTS.

Is this astrology real or just entertainment?

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Good question. Aura uses Swiss Ephemeris — the same astronomical engine professional astrologers use — so the math behind your chart is precise to the degree. Whether the symbolic meanings you read into that chart resonate with your life is a question we leave to you. Aura won't tell you astrology is 'true' or 'false.' She'll treat it as a rich lens for self-reflection, which is how most serious astrologers treat it themselves.

Can Aura predict the future?

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No. Aura will never tell you what's going to happen. She'll tell you what the symbolism of your chart, your numbers, or the tablet you draw tends to point toward — and she'll leave you to interpret the rest. If an app tells you 'you will meet your soulmate in March,' run.

Does the AI remember our past conversations?

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Yes, within the same chat session. Open a fresh chat tab and Aura starts clean. We're considering a longer-term memory feature where Aura can reference past conversations with your explicit permission — it's a deliberate design decision to keep memory scoped until we get it right.

What if I find a bug or have a suggestion?

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Email hello@auralabs.one and we will read it. Include what you expected, what happened, and ideally a screenshot. We're a small team — you'll get a reply from a real person.

How do I delete my account?

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Email privacy@auralabs.one with 'delete my account' and the email address your account is registered under. We confirm within 30 days and wipe everything, including backups, within 90 days.

Is Aura a substitute for therapy?

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No. Aura is a reflective spiritual tool. She can be useful alongside therapy, but she cannot diagnose, treat, or replace professional mental health care. If you're struggling, please reach out to a licensed provider. If you're in crisis, contact a crisis line in your country.

Where is my data stored?

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Aura runs on MongoDB with data stored in secure, encrypted US-based servers. If you require EU data residency for GDPR reasons, email privacy@auralabs.one and we'll discuss options.

Still stuck?

Email support@auralabs.one with as much detail as you can. A real person will read it and reply.